Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
Who we are and how to contact us
International Health Plus Limited (hereinafter referred to as ‘IHP’) is a Limited Company. We are registered in England and Wales under company number 10144334 and our registered office at 9 Seagrave Road, London, England, SW6 1RP. Our main trading address is International Health Plus Ltd, Boston House Business Centre, 69 – 75 Boston Manor Road, Brentford, Middlesex, TW8 9JJ. To contact us, please either visit our website (operated by International Health Plus Ltd) at http://www.ihp.london , E-mail us: firstname.lastname@example.org or Call 0044 208 231 8855.
General Terms and Conditions and Use of Website
The use of this Website and any services offered therein are in accordance with the following General Terms and Conditions (hereinafter referred to as “GTC”). Please ensure you have read these GTC carefully before you start to use the Website and before making an enquiry about our services.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you.
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at the time.
We may make changes to our site
We may update and change our site from time to time to reflect the changes to relevant law, our services, our users’ needs and our business priorities.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify by E-mail at email@example.com
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
If you are a business user:
In particular, we will not be liable for:
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
1.0 Definition of Terms
Unless stated otherwise, the terms below used in these GTC are to be understood as follows:
Client: A person or organisation intending to or already using the services of IHP.
Medical Facility: a hospital, clinic or facility where the Clients medical treatment will be provided.
Services: The arrangement of medical treatment for the Client at an agreed Medical Facility and other additional supportive services related to the Client receiving medical treatment as agreed between IHP and the Client.
Contact Form: A list of basic questions to enable the collection of information about the Client such as contact details, basic requirements, supportive information etc.
Medical Consultation: A physical, telephone or online meeting between the Client and Medical Facility as part of the process in preparing the appropriate treatment for the Client.
Preliminary Quote: a summary description of the relevant treatment and any other services required by Client to be organised by IHP including initial estimated budget costs, possible timescales and the deposit required.
Treatment Plan: a detailed description of the Clients proposed treatment and any other services to be organised by IHP such as travel, airport transfers, accommodation, leisure activities, spa treatment etc including the overall cost and a timetable of services.
Website: the website located at www.ihp.london
2.0 Provision of Services
2.1 IHP organises medical treatment, travel, accommodation and other related services as agreed between IHP and the Client. IHP does not in any way provide or engage in the actual delivery of medical treatment, related medical services or in any medical advisory capacity and is not qualified to provide information in relation to any medical procedure or treatment.
2.2 IHP may require the Client to complete a Contact Form, participate in a Medical Consultation and provide any additional information required for the preparation of a Preliminary Quote or Treatment Plan for the Client.
2.3 The Client agrees to complete, if requested, a Contact Form, participate in a Medical Consultation and provide other requested information accurately, completely and when requested and agrees that by not doing so may prevent treatment to be considered or undertaken.
2.4 Once IHP has received sufficient information from the Client, IHP will provide the Client with a Preliminary Quote including the deposit payment required prior to the preparation of a Treatment Plan and booking of any third-party service providers.
2.5 If a Medical Consultation or further information is required then IHP will, after reviewing this information, provide the Client with a Treatment Plan. The Treatment Plan will include the overall cost of services.
2.6 The Client is required to review, agree, sign and return the Treatment Plan to IHP prior to any final booking and confirmation of services. The Treatment Plan will be deemed agreed when signed by both parties.
2.7 IHP may require the Client to provide evidence of their identity in the form of appropriate identification documents. The Client agrees that IHP may make copies of such documents for the purposes of the services it provides. IHP will only share this information with a Medical Facility if necessary and will not disclose this information to third parties.
3.0 Travel Arrangements, Insurance and Documentation
Unless agreed otherwise with IHP as part of the Treatment Plan, the Client is responsible for:
4.0 Exclusion of Liabilities
4.1 IHP organises medical treatment, travel, accommodation and other related services as agreed between IHP and the Client. IHP does not in any way provide or engage in the actual delivery of medical treatment, related medical services or in any medical advisory capacity and is not qualified to provide information in relation to any medical procedure or treatment.
4.2 IHP does not accept any liability for services provided to the Client by the Medical Facility or any other service providers organised by IHP and therefore does not accept any liability for any injury, loss, damage or expense the Client may incur using such service providers.
4.3 The Medical Facility may, where appropriate, provide the Client directly with a warranty on treatments and services according to the Medical Facility’s own terms and conditions. The Client agrees to review such terms and conditions and that any warranty claim related to services provided by the Medical Facility is directly between the Client and the Medical Facility.
4.4 IHP does not accept any liability for any injury, loss, damage or expense arising directly or indirectly from the Clients failure to complete a Contact Form, Medical Questionnaire or provide other relevant information accurately and when required or attend a Medical Consultation when required.
4.5 IHP does not accept any liability for any injury, loss, damage or expense arising directly or indirectly in the event that the Medical Facility decides for any medical reason that the Client is not fit to have treatment.
4.6 IHP does not accept any liability for any injury, loss, damage or expense arising directly or indirectly by force majeure or any other reasons beyond IHP’s control.
4.7 IHP does not accept any liability, for any reason, for costs claimed by a Client beyond the amount already actually paid to IHP by the Client for the arrangement and provision of services. Any such claim to IHP must be made in writing within 14 days of the provision of services for which the claim is being made.
5.0 Prices, Payments, Cancellations and Refunds
5.1 All prices quoted by IHP are in GBP Sterling unless stated otherwise.
5.2 Payment for services provided by the Medical Facility and other service provider is to made directly between the Client and the Medical Facility and other service provider (this includes travel, transport, accommodation and other related services) and will be based on each service provider’s own terms and conditions. Only IHP Service fees are to be made directly between the Client and IHP based on IHP’s GTC.
5.3 The Preliminary Quote is an initial estimation of the cost of services proposed to the Client for medical treatment and all other services and may be subject to change at any time at the sole discretion of IHP.
5.4 The Preliminary Quote will be valid for a period of 7 days from the date of issue and will include the cost of a deposit required before a Treatment Plan can be prepared and booking of services made.
5.5 The deposit is non-refundable and will vary for each Client depending on the services required and is to cover the administration associated with organising treatment and preparation of the Treatment Plan. In exceptional circumstances IHP may allow up to 6 months postponement in which the client may resume their original treatment plan with no additional fees. Fees may be applicable if the Treatment Plan changes. Service Provider deposits, fees and all associated costs will be referred to the Service Providers Ts and Cs.
5.6 The Client agrees that payment of a deposit is acceptance of all IHP’s GTC. Payment can be made by debit card, credit card or bank transfer. Payments by credit card are subject to a 3.5% fee.
5.7 IHP will prepare and issue the Client with a Treatment Plan only after receipt of the deposit.
5.8 If the Client wishes to make changes to the agreed Treatment Plan then the Client must notify IHP by email of the requested changes. Any changes will be at the sole discretion of IHP and may incur additional charges. Any requested changes will not be deemed accepted until confirmed in writing by IHP.
5.9 If the Client wishes to cancel the agreed Treatment Plan then the Client must notify IHP by email of the cancellation request. If IHP has arranged services for the Client by third party suppliers such as accommodation, travel etc. then cancellation fees will be based on each service provider’s particular terms and conditions.
5.10 If the Medical Facility or other service provider cancels or changes services in the agreed Treatment Plan then any refunds to the Client will be between the Client and the Medical Facility or other service provider and solely based on the Terms and Conditions of the Medical Facility or other service provider with no liability on IHP.
5.11 If the Client arrives late for treatment then the Medical Facility may cancel the appointment with no obligation to refund any fees paid.
5.12 The Client agrees to keep IHP informed of any changes to their circumstances or information that may impact on the services offered and any costs incurred as a consequence of such changes are the sole responsibility of the Client. IHP does not accept any responsibility for any additional costs due to these changes.
6.0 Governing Law
6.1 These GTC form part of the contractual relationship between IHP and the Client and are governed by the laws and regulations of the United Kingdom.
6.2 The Client agrees that the laws and regulations in the United Kingdom may differ from the laws and regulations under which similar services are provided in the Client’s country of origin and is advised to seek legal advice for any clarifications.
7.0 Intellectual Property Rights
7.1 IHP is the owner of all intellectual property rights with regard to its Website and all associated material published on the Website or additional material supplied to the Client by IHP is protected by trademark and copyright law with all rights reserved. The use of any material contained within this Website or supplied directly to the Client by IHP is strictly prohibited unless authorised in writing by IHP.
7.2 IHP will supply the Client with various documents and other information as part of its services. The Client agrees that any such information supplied to the Client by IHP may not be copied, forwarded or used in any way to or by third parties unless authorised in writing by IHP.
8.1 IHP may require the Client to provide personal information including medical data to enable it to provide its services to the Client.
8.2 IHP recognises the importance of protecting the privacy of all the information it collects from Clients and will handle such data in the strictest of confidence sharing information only where necessary with direct suppliers of services to the Client as detailed in the agreed Treatment Plan such as the Medical Facility.
8.3 IHP will handle personal data in accordance with the Personal Data Protection Act of the UK 1998.
8.4 In using this Website the Client agrees to the collection and use of personal information and data by TIHP as stated in its GTC.
9.1 This Website and the information contained within is provided for general information purposes only and does not claim to be legal or professional advice in anyway.
9.2 IHP provides no warranty, implied or expressly, with regard to the provision of services by third party suppliers.
9.3 IHP reserves the right to make changes to or remove content on its Website without notice and without any liability on its part.
9.4 The Website is operated and governed by the laws and regulations of the UK.
9.5 IHP does not accept any liability for any injury, loss, damage or expense arising directly or indirectly from accessing or using this website or any contained links to other websites and does not accept any liability for any errors in the information which may not always reflect the latest changes in laws and regulations.
9.6 IHP may at its sole discretion make changes to these GTC at any time.
10.0 Our Trademarks are registered
You are not permitted to use our trademarks without our approval.
11.0 Final Provisions
11.1 In the event that any specific provisions in the General Terms and Conditions are or become for whatever reason invalid, ineffective, void or unenforceable it shall not result in the remaining provisions in the General Terms and Conditions becoming invalid, ineffective, void or unenforceable. The parties agree that the invalid, ineffective, void or unenforceable provision shall be replaced by another provision which is factually identical in meaning and purpose to the provision being replaced.
11.2 These General Terms and Conditions come into force on the 1st January 2017.
Acceptable Use Policy
This acceptable use policy sets out the terms between you and us under which you may access our website http://www.ihp.london . This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
http://www.ihp.london is a site operated by International Health Plus Limited. We are registered in England and Wales under company number 10144334 and have our registered office at 9 Seagrave Road, London, England, SW6 1RP. Our main trading address is Boston House Business Centre, 69 – 75 Boston Manor Road, Brentford, Middlesex, TW8 9JJ. We are a limited company.
We are required to have professional indemnity insurance and International Health Plus Ltd is registered with the Information Commissioner’s Office under registration reference: ZA235077
To contact us, please email firstname.lastname@example.org or telephone our customer service line on 0208 213 8855.
You may use our site only for lawful purposes. You may not use our site:
You also agree:
We may from time to time provide interactive services on our site, including, without limitation:
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must not:
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.